Nota prawna

1. Trollashop is a brand created by Dorota Zaleśna.

Get In Touch

+48 881 093 628
info@trollashop.com.pl

Contact Details

Dorota Zaleśna

Druckiego-Lubeckiego 10

71-656 Szczecin

Poland

2. Seller’s Legal Status

I, Dorota Zaleśna, operate this online store as a private individual. I do not run a registered business, and all purchases made through this store constitute civil law agreements between the buyer and a private seller.

3. Terms of Use

By placing an order in this store, the customer enters into a civil law agreement with a private seller, Dorota Zaleśna. Orders can be placed by individuals aged 18 or older. A contract is concluded when the customer completes the checkout process and receives an order confirmation by email. Available payment methods and shipping options are displayed at checkout. The store serves customers in Poland and the United States.

4. Returns and Complaints

Customers have the right to withdraw from a distance contract within 14 days of receiving the product, in accordance with EU consumer protection rules. For customers in the United States, returns are accepted within 14 days unless otherwise required by local consumer law. Returned items must be unused and in their original condition. Complaints regarding defective products may be submitted by email. The seller will respond to all complaints within a reasonable time.

5. Privacy Policy & Data Protection

The administrator of personal data is Dorota Zaleśna. Customer data is processed solely for the purpose of fulfilling orders, handling payments, shipping, and customer communication. Data is processed in accordance with:

EU GDPR for customers in Poland and the European Union,
applicable privacy laws in the United States for U.S. customers. Customers have the right to access, correct, or request deletion of their data. The store uses cookies necessary for proper website functionality and analytics.

6. Payments and Documentation

As a private seller operating under non‑registered activity rules, I do not issue VAT invoices. Upon request, I provide a written confirmation of sale. All prices displayed in the store include any applicable taxes required by the seller’s jurisdiction. Payments are processed through secure third‑party payment providers.

7. Intellectual Property

All product descriptions, photos, graphics, and other materials available in this store are the intellectual property of Dorota Zaleśna unless stated otherwise. Copying, distributing, or using these materials without permission is prohibited.

8. Limitation of Liability

The seller is not responsible for delays or delivery issues caused by carriers or circumstances beyond reasonable control. Product colors and appearance may vary slightly due to screen settings. The seller is not liable for any indirect or consequential damages arising from the use of the store.